This Privacy Policy describes how the website https://sensei-europe.com/ (hereinafter the “Website”) collects, uses, and protects your personal data. We respect your right to privacy and process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”) and other applicable data protection laws.
1. Who Collects the Data
The personal data controller is:
- [Controller’s full legal name — to be confirmed by the owner]
- Contact email: info@sensei-europe.com
- Registered address: [registered address of the controller — to be confirmed by the owner]
2. What Data We Collect
We may collect the following information:
- Data you provide voluntarily: name, phone number, email address, company name and city (via feedback forms, consultation requests, dealer requests, warranty registration, or system cost estimate requests) and, for warranty registration, the serial numbers of your equipment.
- Automatic data: IP address, browser type, session duration, pages you visited, cookie data — analytics and marketing cookies only with your consent.
3. Purposes and Legal Bases of Processing
Your data is used for:
- Answering your requests and providing consultations on climate equipment — steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
- Preparing commercial proposals and calculations and cooperating with dealers (Art. 6(1)(b) GDPR).
- Warranty registration and service (Art. 6(1)(b) GDPR).
- Analyzing Website performance via Google Analytics — only with your consent (Art. 6(1)(a) GDPR).
- Setting up and displaying relevant advertising (retargeting via Meta Pixel and Google Ads) — only with your consent (Art. 6(1)(a) GDPR).
- Keeping the Website secure and protecting it from abuse — our legitimate interest (Art. 6(1)(f) GDPR).
4. Use of Cookies
The Website uses necessary cookies that keep it working. Analytics and marketing cookies are set only after you consent to them in the cookie banner. You can change or withdraw your consent at any time via the “Cookie settings” link at the bottom of every page.
5. Sharing Data with Third Parties
We do not sell your data to third parties. We share it only with service providers that process it on our behalf and on our instructions:
- Hosting provider: stores the Website and the requests you send through it;
- Customer relationship management (CRM) system: receives your requests so that our managers can handle them;
- Warranty service: registers the warranty for your equipment;
- Google (Google Analytics, Google Ads) and Meta (Meta Pixel): only if you have consented to analytics or marketing cookies.
Where data is transferred outside the European Economic Area, we do so only on the basis of the appropriate safeguards required by the GDPR, such as the standard contractual clauses adopted by the European Commission.
6. Data Protection and Retention Period
We apply technical and organizational security measures (including SSL encryption) to protect your data from unauthorized access. Data is stored for as long as necessary to achieve the purposes specified in this Policy or to meet our legal obligations, or until you request its deletion, unless the law requires us to keep it longer.
Cookies and Tracking Technologies. Our Website uses cookies to provide basic functionality and — only with your consent — to analyze traffic and configure personalized advertising. This helps us understand user behavior so we can improve the interface and our offers. You can change your choice at any time in the cookie settings; you can also manage cookies in your browser, but disabling necessary cookies may limit access to certain features of the Website.
7. Your Rights
Under the GDPR you have the right to:
- Access the data we store about you and receive a copy of it.
- Request correction or deletion of your personal data.
- Restrict the processing of your data or object to it.
- Receive your data in a portable format.
- Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Lodge a complaint with a data protection supervisory authority, in particular in the EU member state where you live or work.
To exercise your rights, write to info@sensei-europe.com.
8. Changes to the Policy
We reserve the right to update this Policy. Changes take effect from the moment they are published on this page.