Frequently Asked Questions

This is an outdated stereotype. In fact, China is a progressive, modern country that uses cutting-edge technologies. Most importantly, Sensei certifies every product — we have all the necessary documents: an environmental safety report, a certificate of conformity, and documents confirming the high qualifications of our installers, engineers, and managers. On top of that, we provide a 2-year warranty on all equipment.

Sensei is a brand rapidly gaining momentum in the climate equipment market. Over 250,000 users have already come to value the reliability, quiet operation, and energy efficiency of Sensei air conditioners and inverters. They are affordable and match the quality of more expensive models.

First, determine the room area. For rooms up to 25 m², a 7,000–9,000 BTU model will do; up to 35 m² — 12,000 BTU; up to 50 m² — 18,000 BTU. It is also important to consider the floor, the number of windows, the orientation of the room, and its type. Our manager will provide a free consultation and select the optimal model for your needs.

All Sensei equipment comes with an official 2-year manufacturer's warranty. In case of a manufacturing defect, we replace or repair the equipment free of charge. The warranty is confirmed by documents — certificates and conformity reports.

Yes, for sites in Kyiv and the Kyiv region we carry out installation with our own teams of certified specialists. We agree on a time convenient for you, perform commissioning, and provide after-installation service.

We offer flexible cooperation terms for dealers: the discount grows in proportion to order volume, and you get a personal manager and access to the manufacturer's full range. To become a partner, submit a request — we will get in touch and agree on an individual commercial offer.

We recommend servicing the unit at least once a year, before the season starts. Regular inspection helps detect problems early and extends the service life of the equipment.

Yes, the network of authorized SENSEI service centers covers all regional centers and most cities of Ukraine. The full list of centers and their working hours is available on the Contacts page.

Installing an air conditioner requires special equipment and qualifications. Self-installation can lead to refrigerant leaks and loss of warranty. We recommend using certified specialists.